FAQ

How long will it take to receive my order?
We aim to process and dispatch your order within 1-2 business days after payment confirmation. Shipping time depends on the courier service and destination country. You will receive a tracking number once your order is shipped, and you can track your shipment on the Thailand Post website or your local courier once it arrives in your country.
Do you ship internationally?
Yes, we offer international shipping via EMS World (Package) by Thailand Post. Shipping fees are charged as a flat rate based on your location. For Thai customers, we offer free shipping.
Do you offer free shipping for customers in Thailand?
Yes, we offer free shipping for all orders in Thailand.
Do I need to pay import duties or taxes?
Import duties and taxes vary by country and are not included in our prices or shipping costs. Customers are responsible for any applicable customs fees upon arrival in their country. We recommend checking your local customs regulations before purchasing.
How can I contact you if I have any questions?
You can contact us via Line OA or email us at (bonneta.info@gmail.com)
Can I return or exchange an item after purchasing?
At Bonnéta, we take great pride in the quality and craftsmanship of our products. As each item is carefully crafted and inspected before shipping, we do not accept returns or exchanges under any circumstances.




Please note:

No returns are accepted under any circumstances.

If you have any concerns about your order, please contact us before purchasing, and we will be happy to assist you.

Please ensure you review all product details and sizing information before placing your order.
Can I cancel my order after placing it?
We process orders quickly, but if you wish to cancel your order, please contact us within 24 hours of placing the order. We will do our best to assist you, but after that time, it may not be possible to cancel the order due to the shipping process.
What should I do if my package is lost or delayed?
Bonnéta is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If you experience an issue, please contact the courier service directly for assistance. For customers in Thailand, you can reach out to us via Line OA or E-mail (bonneta.info@gamil.com) for quick assistance.
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